Our Promise to You

 As an AirCom Mechanical customer, we guarantee the best customer service and highest level of quality HVAC, Plumbing & Electrical service found anywhere.

The AirCom Difference
We've designed our customer experience around eight points. These comprise our promise to you.
  1. When you place your service call, we'll give you the name of the technician who'll be there, and when to expect him or her.


  2. Our technician will arrive knowing your recent HVAC history.


  3. You will be given our technicians name and on-site response time.


  4. You will receive a follow-up from AirCom the very next business day, explaining the service or maintenance we performed and your system's current status.


  5. We will handle requests for new systems, modifications, and engineering, to new or existing HVAC systems in-house, streamlining your processes and reducing delays.


  6. You will know what you're authorizing because our Service Manager will explain to you his [or her] assessment of what is or isn't happening in your HVAC, plumbing or electrical system problem at hand.


  7. We will respect your HVAC budget and work to stay within it.
For Maintenance Customers
In addition, with a preventive maintenance program from AirCom:
  1. Within 2 hours of placing your emergency service call, we'll arrive at your facility or you don't pay for the call.


  2. You're covered by the best warranty in the country — 5-year labor and parts.


  3. You're never charged for overtime.


  4. You're never charged a truck fee.