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Quality AssuranceHigh Quality Service Starts With Quality AssuranceAnyone can promise high quality service, but it takes an organizational commitment to deliver on that promise. AirCom use a combination of tools and programs, a solid Culture of Accountability, and a Quality Assurance Program to ensure you receive our promised value-The Service Difference. Communication is Paramount AirCom views communication as the foundation for Quality Assurance. Internal communications are streamlined with the latest and most efficient tools. Field Technicians are equipped with Direct-Connect Nextel Blackberries, and every Service Vehicle is equipped with a laptop and wireless connection. Communication between AirCom and our Customers is unparalleled. Emails are sent to provide notice of work to be preformed, status reports, and completion of job confirmation. All proposals and work history are kept in PDF to provide an efficient retrieval and archival process. Back-up employees are trained at numerous positions so you can always reach someone that has your answer, or can deliver on your request. ISO Standards Many companies serviced by AirCom are ISO Certified. AirCom is fully committed to ISO Standards, Standardized Processes, and Quality Assurance. We have assisted several companies in adopting their ISO Procedures for HVAC Maintenance and Indoor Air Quality. AirCom uses Standardized Processes, and ISO Compliant Reporting to gain a measurable level of quality, and ensure the highest standards are consistently met. Accountability AirCom employs an aggressive Quality Assurance Program. Flags are put in place throughout the company to alert us at the first sign of a potential problem. Quality Roof Walks and Facility Inspections are completed on a regular basis. These inspections document everything from our technicians performance and attention to detail, to items that we don't control yet can adversely affect your building. |
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